Download a backup of Emails - Database - Files
Step #1: Login to control panel
Login to your control panel and create an FTP account which gives you access to the root of your hosting account
Step #2: Create FTP account
Create a FTP account (enter a username / password) and ensure the 'Directory' is set to '/'
Step #5: Special Note
After clicking 'Backup Now' it will in some cases take a long time to prepare the files (Hours) if all the mailboxes are very large.
Step 5: When the backups are ready 'Save' will be visible on each type. Click save on BOTH and the click 'Download Backups'
Step #8: Additional note
Very large files it is suggested you use a FTP program (i.e. File-zilla) which ensures you download the file in entirity.
Step 8: Open up filezilla and open the 'Site-manager' Command + S / Ctrl + S
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